Build customer experiences that drive revenue
We believe every interaction with a customer is a chance to strengthen a relationship. And we believe it's possible to do that at scale, without losing the personal touch that makes it matter.
Let's grow together
From data to revenue
We turn your customer data into journeys that feel personal and communication that lands at the right moment. We connect your data, design your journeys and govern your martech stack, so every touchpoint creates measurable value.
- 13+Years of martech experience
- 80+Customer journeys optimised
- 10+Platforms we know in depth
Our expertise
Good customer experiences don't happen by accident. They're built on solid data, the right tools, and journeys designed around what your customers actually need. Here's how we help you get there.
Marketing automation
We help you move from one-off campaigns to automated lifecycle journeys.
What we do
- Customer journey design
- Onboarding, retention & reactivation flows
- Platform migrations & optimisation
Loyalty
We design loyalty programmes that make customers choose you again and again.
What we do
- Loyalty strategy & reward design
- RFM segmentation & reactivation flows
- CDP & automation integration
Analytics
We make your full funnel measurable and reliable, so you always know what's working and what isn't.
What we do
- Tracking implementation & auditing
- Tag management & data layer architecture
- KPI frameworks tied to revenue
Customer Data Platform
One unified view, connecting your CRM, e-commerce and marketing tools into a single source of truth.
What we do
- CDP selection & implementation
- Identity resolution & data unification
- Audience modelling & segmentation
Personalisation
The right message, at the right moment, through the right channel, at scale.
What we do
- Dynamic content & behavioural triggers
- AI-driven product recommendations
- A/B testing & conversion optimisation
End-to-end CX
Together with II.O, from the moment a customer first clicks to the journey that keeps them coming back.
What we do
- Integrated delivery across domains
- Coordinated roadmap with II.O
- Long-term ownership of the full CX
Tool-agnostic, with deep experience in
Real results, real impact
Here's what happens when data, automation, and strategy come together.
Retail+15%average conversion from abandoned cart reminders
From mass emails to messages that fit each customer
+15% average conversion from abandoned cart reminders. 80,000+ digital receipts issued instead of paper ones.
80,000+ digital receipts issued instead of paper ones.
Read the case
Insurance50%+time saved building and sending campaigns
Making a complex platform easy for non-technical marketers
50%+ time saved building and sending campaigns. 144 automated flows. 112 transactional emails.
144 automated flows.
Read the case
Retail9h → 15 minfor the heaviest queries
How Yonderland makes its marketing automation future-proof
9h → 15 min for the heaviest queries. 60% fewer support tickets.
60% fewer support tickets.
Read the caseWhat they say about us
Don't just take our word for it. Here's what people think of us.
Thanks to Pebble, our marketing automation efforts are finally getting the uplift they deserve. They brought the clarity and structure we needed to start seeing real, lasting results.
Pebble's technical expertise means our marketing automation setup runs efficiently and reliably. That gives us the confidence to focus entirely on what we do best: great campaigns.
You can always count on them. They're highly accessible, and they don't just bring expertise, they think alongside your business and come up with solutions you hadn't thought of.
Working with Pebble showed us exactly how to get the most out of our current setup and where the biggest opportunities were. It gave our whole team a clear direction to move forward.
We dive in before we build anything
Four steps, always in this order. Each one builds on the last.
Listen
Your goals, your customers, your current setup. We start with what's already there.
Keep scrollingMap
Journeys, data and priorities on one page, so everyone agrees on what comes first.
After ListenBuild
Hands-on in your platform, side by side with your team.
After MapGrow
We measure, tweak and keep going, or train your team to take it from there.
After Build
Why teams pick Pebble
If something isn't moving your business forward, we'll tell you.
A typical agency
- One-off campaigns
- Messages based on what they hope customers will do
- Advice tied to the tools they resell
- Scope and timing that drift without warning
- Hands over a deck and moves on
- Automated lifecycle journeys
- Messages triggered by what customers actually do
- Tool-agnostic: the tool that fits your situation
- Clear scope, honest timelines, no surprises
- Works alongside your team and stays accountable
Friendly asked questions
Got questions? We've got answers.
Do you work with specific tools only?
No. We're tool-agnostic, which means our advice is always based on what fits your situation, your team, and your data architecture. We have deep experience across Adobe Campaign, Selligent, Bloomreach, Actito, Customer.io, Klaviyo, and more. If your tool isn't on the list, just ask.
Do you have any partnerships?
Yes. We work closely with a select group of platform partners including Adobe, Selligent, Bloomreach, Actito, and Customer.io, but remain tool-agnostic by principle. Your fit comes first, partnerships second.
Besides that, we collaborate with our sister company II.O for strategy, UX, and digital platform builds.
How soon will I see results?
Some improvements are visible within a few weeks: sharper segmentation, an abandoned cart flow that converts, a journey that replaces a manual process. The bigger structural gains, from data architecture and lifecycle strategy, tend to build over 3 to 12 months. We'll always be honest about what's realistic and why.
What can I expect from a workshop?
A working session, not a presentation. We come in, look at what you have, figure out where the gaps are, and leave with something concrete. Our free Marketing Automation Maturity Challenge does exactly that in 60 minutes.
Are you a marketing agency?
No. We're a martech and customer experience consultancy. We don't run ads, manage social media, or produce brand campaigns. We build the data foundations, automation systems, and customer journeys that help your marketing create real, lasting value.
Ready to build impactful customer experiences?
Let's have a conversation and discover your biggest opportunity and what it takes to get you there.
Let's talk